Privacy Policy

Last updated: 3/17/26

Cresencia Fine Jewelry respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.

1. Personal Information We Collect

Device Information

When you visit our site, we automatically collect certain information about your device, including:

  • IP address
  • Web browser and device type
  • Time zone
  • Cookies and tracking data
  • Pages viewed, referring URLs, and interaction data

Order Information

When you make or attempt to make a purchase, we collect:

  • Name
  • Billing and shipping address
  • Payment details (processed securely via third-party providers)
  • Email address
  • Phone number

 

Marketing & Communications Data

If you opt in, we may collect:

  • Email and SMS preferences
  • Interaction with marketing campaigns (opens, clicks, etc.)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide shipping, tracking, and delivery services
  • Communicate with you about orders and support inquiries
  • Screen orders for fraud or risk
  • Improve and optimize our website and customer experience
  • Provide personalized content and product recommendations
  • Send marketing communications (with your consent)

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Performance of a contract (to fulfill your order)
  • Consent (for marketing communications)
  • Legitimate interests (fraud prevention, analytics, and improving services)
  • Legal obligations (compliance with applicable laws)

4. Sharing Your Personal Information

We share your information with trusted third parties, including:

  • Shopify (our eCommerce platform)
  • Payment processors (e.g., Shopify Payments, Stripe)
  • Shipping carriers (for order fulfillment)
  • Analytics providers (e.g., Google Analytics)
  • Marketing platforms (e.g., Klaviyo, Meta, Google Ads)
  • We may also disclose your information:
  • To comply with legal obligations
  • To respond to lawful requests (subpoenas, court orders)
  • To protect our rights, property, and safety

5. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Enable website functionality
  • Analyze performance and usage
  • Personalize content and advertising

Types of Cookies We Use

  • Essential cookies (required for site operation)
  • Performance and analytics cookies
  • Advertising and retargeting cookies
  • You can manage or disable cookies through your browser settings or via our cookie banner.

6. Behavioral Advertising

We may use your information to provide targeted advertisements through platforms such as:

  • Google
  • Meta (Facebook/Instagram)
  • You can opt out of targeted advertising:
  • Google: https://adssettings.google.com
  • Facebook: https://www.facebook.com/settings/?tab=ads

a7. Your Rights (GDPR)

If you are a resident of the EEA, you have the right to:

  • Access personal data we hold about you
  • Request correction or deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact us at support@cresenciajewelry.com.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and disclose
  • Request access to your personal data
  • Request deletion of your personal data
  • Opt out of the sale or sharing of personal information

Do Not Sell or Share My Personal Information

We do not sell personal information in the traditional sense. However, some data sharing for advertising purposes may be considered “sharing” under California law.

To opt out, please contact us at support@cresenciajewelry.com.

We will not discriminate against you for exercising your privacy rights.

9. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information.

All payments are processed through secure, encrypted, PCI-compliant providers. We do not store full payment details on our servers.

11. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction, including the United States.

We take appropriate safeguards to ensure your data is protected in accordance with applicable laws.

12. SMS & Email Marketing

By opting in to marketing communications, you agree to receive emails and/or SMS messages from us.

  • You can unsubscribe at any time via the link in emails
  • You can opt out of SMS by replying STOP

Message and data rates may apply.

13. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

14. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements.

16. Contact Us

If you have questions or would like to exercise your rights, please contact us:

Email: support@cresenciajewelry.com